Nationwide delivery available

FAQ

Orders

Do you delivery across the UK?

Yes, excluding the Highlands and Islands.

Is there an extra charge for delivery?

We offer free delivery throughout the Scottish Borders, East Lothian, Midlothian, Northumberland and the Central Belt of Scotland

For larger orders, delivery is avaialbe in other areas of the UK (excluding Highlands and Islands). Prices will vary between £16.50 and £60, depending on your area of residents.

Do you deliver at the weekend?

No, our delivery service runs Monday to Friday. Our team will contact you within 1-2 workings days to confirm your delivery details, after your order has been placed.  

Can I return my products?

If you are not satisfied with your purchase then you can contact us to discuss further.

 

Coal

What is smokeless coal?

Smokeless coal is a solid fuel that has been developed and manufactured, using a combination of naturally occurring materials, to emit less than 5 grams of smoke per hour when burnt.

What is a smoke control area?

Many parts of the UK are smoke control areas, where you can’t emit smoke from a chimney unless authorised fuel is used. Find out if you live in a smoke control area here.

What is the best fuel for me?

This entirely depends on your specific situation – particularly how often you burn your fuel and what type of appliance you use. You can call our knowledgeable team on 01361 882277 (option 1), they are always happy to help.

What’s the best value fuel?

It’s worth noting that the cheapest fuel does not always represent the best value. For instance, ordinary house coal may be less expensive but will not produce anywhere near the sort of heat out put and length of burn time that a premium smokeless coal will.

 

If you have any further enquiries please contact us.

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